Call: 0333 241 4298

Terms and Conditions

How to book an appointment


Follow the step by step instructions in choosing your nearest location, selecting the type of medical and arrange payment online, and then choosing the most convenient date and time available to you, , so please ensure you have your debit or credit card to hand at the time of booking. Please also ensure you have booked the location you require. You can find the address of the clinic by going to

You will receive confirmation of your booked appointment by email following payment.


Alternatively, call us between 8.00 a.m. and 6.00 p.m. Monday to Friday on 0333 241 4298. A call to a 0333 number costs the same cost as a regular call to a landline or mobile home. Please feel free to contact your provider if you wish to check this.

Terms and Conditions


This site and operated by Med-X Limited (“Med-X”) under a licence (together “We”, “Our” or “Us”).

If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at or call us on 0333 241 4298. Our contact details and other company information is below.


These Terms & Conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information. By accessing or using the website you are accepting them and agreeing to be bound by them, without limitation or qualification. If you do not want to be bound by them, please leave the website now.

Must read – very important Terms and Conditions of Booking

  • You must bring your photo card driving licence or passport to the medical appointment as proof of your identity.
  • You must complete the ‘Your Details’ section of the booking accurately and must bring full details of any or all medication(s) you have been prescribed for the examining doctor to verify.
  • You must provide the details of your current registered General Practitioner.
  • It is your responsibility to bring the relevant form with you to the medical.
  • For D4 medicals you must also bring your latest eyesight prescription and your glasses or contact lenses with you. Alternatively, you may have the relevant section of the form completed separately by an optician.
  • If the medical is for a taxi licence, then the form must be the one given by the local authority issuing the taxi licence and it is your responsibility to bring this with you as we do not supply them.
  • In the case of taxi licence medicals you must ensure your local authority will accept that the medical form is being completed by a doctor who is not your registered General Practitioner and that they will not have access to your medical records. It is your responsibility to check the position before booking so that the local authority does not refuse your form.

Please note that if you fail to provide any of the above information then your medical examination cannot be completed and would need to be cancelled and the doctor may not be able to carry out your medical. You will incur another charge for any rescheduled appointment booked.


After seeing the doctor please take the time to review your form to ensure all questions have been dealt with. If any have been missed then wait to go back to see the doctor before you leave the clinic so it can be sorted out there and then. Otherwise your form maybe returned to you and ask for it to be completed at a later date, which may delay your licence and is at your risk.

Please also note that if the doctor finds that your sight does not meet the criteria for the medical or you fail your eyesight test, then the doctor will proceed to complete the rest the of the medical examination and will give you the option of visiting an optician, which would be in your best interests and who should be able to recommend corrective measures so you do meet the criteria required. Any repeat medical examinations as a result may incur another charge.

The Post Office also offer a checking service at an additional charge to check all the information has been provided before sending it to the DVLA, particularly if you need your licence within a certain time frame.

If you do not check the form before submission and it gets returned, you can post it to the doctor direct to have it dealt with and returned to you for re-submission. However, we do not accept any responsibility or any consequential losses whatsoever as a result of it. You accept that the doctor has conducted your medical in their own professional capacity and therefore agree to liaise with them directly without recourse to Us if there are any issues arising from the medical. This is because the DVLA’s literature explains that it is your responsibility to check the form for any missing information before submitting it to the DVLA.

Our doctors are not required to apply any practice stamp on the forms as they are independent and not connected to a general practice. They are required to provide their name and GMC reference on the form.

Cancellation Policy

The full fee is payable for the medical examination at the time of booking by debit or credit card. The fee is non-refundable except in the case of an appointment cancelled with more than 5 full working days’ notice before the booked appointment.

No refund will be given for medicals not attended or which have been cancelled with less than 5 working days’ notice of the booked appointment date.

If an existing appointment is cancelled with more than 5 full working days’ notice then a refund will be given. Any rescheduled appointment will need to be paid for in full.

If an existing appointment is cancelled with 5 full working days, or less than 5 full working days’ notice and rearranged at the same time for a different date, a full charge will still be made for the cancelled appointment or a missed appointment, but at our discretion and depending on the circumstances a reduction of £18 may be applied to any new appointment so that the second appointment will cost £30. You will need to contact us by telephone to arrange this. However, this does not apply to appointments which are not attended on the day with no prior notice and subsequently rescheduled.

If We are unable to provide a medical examination which has been booked, Our liability will be limited to refunding any sums paid for the medical if we cannot arrange an alternative date or location. We will not be liable for any consequential losses in the circumstances.

We understand that the Consumer Contracts Regulations and distance selling regulations do not apply as the booking is for an appointment on a specific date.

Availability and conditions of use

The website is made available to you by Us. Whilst we make every effort to ensure that the website is available, we do not represent, warrant or guarantee in any way the website’s continued availability at all times or uninterrupted use by you of the website. We reserve the right to suspend or cease the operation of the website from time to time at our sole discretion.

As a condition of your use of the website, you agree:

  1. not to use the website for any purpose that is unlawful under applicable law, or prohibited by these terms and conditions; and
  2. not to defame, disparage anybody or in a manner which is obscene, derogatory or offensive; and
  3. to be responsible for ensuring that your use of the website complies with all parts of these terms and conditions or any applicable law.

We reserve the right to prevent or suspend your access to the website if you do not comply with any part of these terms and conditions or any applicable law.

Ownership of Rights

All rights are reserved and any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Us. You may not modify, copy, revise, reproduce, publish, license, distribute, sell any information or content obtained from the website or re-post anything on this website for any purpose.

Any intellectual property rights (including without limitation all patents, copyright, database rights and trademarks (whether registered or unregistered) subsisting in any content or material on this website belongs to Us and/or Our licensors, if any. All rights are reserved for the benefit of ourselves and/or Our licensors. Nothing in these terms and conditions grants you any rights in the website or the content within the website.

Accuracy of Content

The content of this website is presented “as is” and merely provides general information to give the scope of services provided.  Nothing in this website constitutes technical, financial, legal advice or any other type of advice and should not be relied upon for any purpose. We do not guarantee or make any representation or warranty (express or implied) about the accuracy, completeness, currency, quality, suitability, fitness for a particular purpose of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use or misuse of any of the information contained in any of the materials on this website. Any reliance placed on the information on the website is at your own risk.

Damage to your Computer

It is your responsibility to ensure that the right equipment is available to use the website and for you to screen out anything that may damage it. We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Links to Other Websites

We have placed links on this website to other websites we think you may wish to visit. We do not vet these websites and do not take any responsibility over the websites or their services and do not have any control over their contents. We cannot accept any responsibility or liability in respect of the use of these websites by you, which will be at your own risk.

Exclusions of Liability

Any disclaimers and exclusions of liability in these Terms & Conditions shall not apply to any damages arising from death or personal injury caused by our negligence, for any fraudulent misrepresentation made by Us on the website or for any other statutory rights which are not capable of being excluded. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

To the maximum extent permitted by applicable law, We exclude all liability (whether arising in contract, tort, breach of statutory duty or otherwise) which We may otherwise have to you as a result of:

  • any error or inaccuracies in any information or material within or relating to the website;
  • the unavailability of the website for whatsoever reason; and
  • any representation or statement made on the website.

Under no circumstances shall We be liable to you for any loss or damage suffered (including without limitation direct or indirect losses) arising from your use of, or reliance on, the website (including the downloading or any software, program or information).

Other Legal Notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

Use of this Website from outside the UK

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. We make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.


If you are in breach of any of these terms and conditions, you agree to indemnify and hold Us harmless in respect of any costs, expenses, claims, proceedings, actions, losses, damages or liabilities incurred by Us in relation to or arising from such a breach.


We reserve the right to vary these terms and conditions from time to time without notifying you. By continuing to use and access this website you agree to be bound by any variation or changes made by Us. It is your responsibility to check these terms and conditions from time to time to verify such variations.

These terms and conditions contains the entire understanding and agreement between Us and you in relation to your use of the website and supersedes and replaces any representation, statement or other communication (whether written or otherwise) made by you or us which is not contained herein.

Should any part of these terms and conditions for any reason be declared invalid or unenforceable by a Court of England, it shall be deemed to be deleted without affecting the remaining provisions.

Law, Jurisdiction and Language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English.


Copyright © Med-X Limited 2020

Privacy & Data Policy

This policy relates to your privacy on our domains, systems and use of Our website and seeks to explain our data processing practices.: We receive personal information through this website. The primary purpose of our website is to provide a quick and easy way to book your medical with Us. We want you to feel secure when visiting our website and we are dedicated to maintaining your privacy when doing so.

This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to Us, or that we collect from you when you are on this website.

We do update this Policy from time to time so please do return and review this Policy regularly.

What Information is being collected?

In operating our website we may collect and process the following data about you:

  1. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data. This all enables us to improve the services we provide.
  2. Information that you provide by filling in forms on our website, such as when you make a booking or registered for information or login, including your personal details including your name, address, date of birth and contact details for the purposes of booking and providing Our products and services.
  3. Information provided to us when you communicate with us for any reason.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you and personalise our service and improve our communications for the benefit of the customer. We may use your contact details to communicate with you about any arrangements about your booking with Us, to include email, telephone, post or fax. In addition, we may use the information for the following purposes:

  1. To provide you with information requested from us, or obtain your views, or provide news or offers relating to our products and services.
  2. To provide information on other services or products which we feel may be of interest to you, where you have consented to receive such information.
  3. To meet our contractual commitments to you or we may need to communicate with you for other administrative or operational reasons relating to Our service.
  4. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
  5. To assist you with reminders of your legal requirement to have your medical done again at renewal time, if you are required to do so by the governing body.
  6. To improve and develop our business by reviewing information in the aggregate for statistical, development, marketing, efficiency and enhance our services for the benefit of the customer.
  7. To enhance the security of our networks and information systems.
  8. To better understand how people, interact with our social media and web sites.
  9. To determine the effectiveness of our promotional campaigns and our advertising.

If you are an existing customer, We may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

Storing Your Personal Data

We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our website, you are responsible for keeping this password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

  1. Where we sell any or all of our business and/or our assets to a third party.
  2. In the aggregate (so that no individual customers are identified) for marketing and strategic development purposes.
  3. Where we are legally required to disclose your information.
  4. To assist in fraud protection and minimise credit risk.

Will we share this with outside parties?

We will not sell individual information. It is completely up to you whether or not you want to provide information, however if using our online application process we do have mandatory fields that we ask you to complete in order to gather enough information to process your booking and assist with your medical.

We may share information with public bodies, including the DVLA or other government bodies in order to comply with their requests or substantiate information and prevent or detect fraud.

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Parts of the booking pages with and our billing process are automatic and we may process your personal data as part of the billing process with a third party payment gateway.

In conclusion we are interested in maintaining your privacy and creating a valuable resource for you to use. If you have any questions now or during your visit or if you experience technical difficulties using or viewing our websites, please contact us at

Access to Information

The Data Protection legislation gives you the right to access the personal data that we hold about you. Please note that any demand for access may be subject to payment which covers our costs in providing you with the information requested. To obtain a copy of the personal information we hold about you, please write to us at the following address: 140A High Street, Watford, Hertfordshire, WD17 2EN or call us on 03332 414 298 or email us at

You have the right to object to this processing at any time. If you wish to do so, please contact us at Please bear in mind that if you object, this may affect our ability to carry out the tasks above which may be of benefit to you.

Use of Cookies

“Cookies” are small pieces of information held on your PC which our systems create and use to provide certain features.

We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website to our advertisers where appropriate.

Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you, for example enabling us to simplify the logging on process for registered users, help ensure the security and authenticity of registered users, provide the mechanisms for online shopping and to enable traffic monitoring.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

The following cookies are used on our website and booking system:

AffiliateID This cookie is for our internal affiliate tracking system only. User data is all anonymous.
PastMember This cookie will be set as you log in – to identify you as a previously logged in user.
alc_enc This cookie will be set if you select “Remember Me” during the login process.
PHPSESSID This cookie is used for the user session when tracking the shopping basket.
Google AdSense This cookie is used by Google to report to us how adverts are performing. User data is all anonymous.
Google Analytics We use this to understand how the site is being used in order to improve the user experience. User data is all anonymous.
Social buttons On many of the pages of the site you will see ‘social buttons’. These enable users to share or bookmark the web pages. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by the website, or indeed any other website you can accept or decline cookies at any time by accessing the preference panels from your browser’s main menu (usually found under ‘Edit’, ‘Tools’ or ‘Options’). Or search your browsers help function for “cookies”. However, if you choose to remove cookies parts of the website may not work properly or your use of the website may be impaired.

Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that by removing cookies, parts of the website may not work properly or your use of the website may be impaired.

Our website providers and online payment facility providers may use a number of suppliers who also set cookies on the website on our behalf in order to deliver the services that they are providing as shown above.

Contacting Us & Company Details

If you have any queries, comments or requests please contact us at or write to us at:

Getting A Medical,
140A High Street
WD17 2EN

Registered in England No 08343286

VAT registration number is 188572849.